Cannot send emails due to not knowing password and it’s not my standard sky email password

[Thommo62]

Won't let me send emails as it's asking for password which I don't know and it won't let me reset it either.

please see attached photos 

[caesarome]

Sorry @Thommo62 but that first image can not be shown as it contains your email address so feel free to post it again with this blanked out.

What happens when you try to reset the password here:

https://skyid.sky.com/resetpassword/

[Mark39]

@Thommo62 can you login successfully and send emails here: www.sky.com/signin/email

[Thommo62]

Yes I can 

[Mark39]

@Thommo62 your iPad(?) uses the same password as you used to log in successfully via the link I posted.

If it's not working you could try an app password in your Mail app instead of your normal Sky password. There's a link to the app password generator under 'can't access emails' here: https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

Failing that, there's an intermittent issue with the Mail app that has been around for ,any months which prevents access. That might be what you're seeing. It usually goes away after a few days. You can always sign in via the link I posted in the meantime.