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Discussion topic: Not receiving 2FA code to mobile number

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This message was authored by: Newtown2026

Message posted on ‎04 May 2026 06:20 PM

Not receiving 2FA code to mobile number

Has anyone got advice when your 2FA code is not going to your mobile as normal, and you cant remember your security code?!

 

Thank you.

 

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎04 May 2026 06:46 PM

Re: Not receiving 2FA code to mobile number

Posted by a Superuser, not a Sky employee. Find out more

@Newtown2026 all you can do in those circumstances is call Sky and ask them to turn off 2 step verification on your behalf. It takes a few days.

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Message posted on ‎04 May 2026 07:25 PM

Re: Not receiving 2FA code to mobile number

Posted by a Superuser, not a Sky employee. Find out more
@Newtown2026 wrote:

and you cant remember your security code?!

 

You shouldn't have to remember it because when 2FA is setup it does state on screen to make a note of it somewhere so that it is kept safe.

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This message was authored by: Newtown2026

Message posted on ‎05 May 2026 02:06 PM

Re: Not receiving 2FA code to mobile number

Thank you for your response.  I will get on to sky.

 

Kindest regards

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