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Discussion topic: Duplicate emails

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This message was authored by: JH61

Duplicate emails

Since yesterday, every email that has arrived in my inbox is duplicated.

So whether its a marketing type email, business related or personal email to me, I am receiving two of them at once. 

 

I'm not sure if it's a Yahoo fault, a sky fault or if I've somehow instigated this.

 

Either way, if anyone has a suggestion on how to rectify this, I would be very grateful.

 

Thanks

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This message was authored by: caesarome

Re: Duplicate emails

Posted by a Superuser, not a Sky employee. Find out more

@JH61 

How are you accessing your emails so do you login in here or use an app:

 

https://skyid.sky.com/signin/email/

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This message was authored by: JH61

Re: Duplicate emails

Yes

I have Sky .com as an opening tab on chrome and then sign in to skyemailusing the sky drop down menu on the top right.

This message was authored by: caesarome

Re: Duplicate emails

Posted by a Superuser, not a Sky employee. Find out more

Do you also access your emails on any other devices ?

 

Have you checked that any filters you might have set up could be causing this ?

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This message was authored by: JH61

Re: Duplicate emails

 I check emails on my phone and  on my laptop sometimes. I dont think I have any specific filters.

I was trying to check how I can change my autofill settings recently as my email address autofill had started showing  two full stops in the address, which was annoying. I know I logged in and out of chrome and gmail. The email address  I use though is a sky.com, not a gmail one.

 

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