Does it make a difference which Browser you're using.

[NicholasLBH]

Hello Users.  Out of nowhere I have been unable to access the SKY Community or SKY / Yahoo email.  Had been perfectlo OK; my default browser was MS Edge and I have had no problems.   Two days ago, I tried to login to my email and just couldn't get in. I just got the following message:

"message": "Control character in cookie value or attribute."

Does anyone know what this message means?   I contacted SKY customer services; various checks were carried out, but unfortunately unable to remedy.  The operators did their best and as requested, I changed my SKY password, rebooted my SKY router and cleared the cache.

Now today, I have changed my default browser from MS Edge to Chrome and I can now access email and the Community.   I'm very confused; can anyone explain?  Many thanks.

Incidentally, my broadband in working OK but the speed has been up and down, like a yoyo.  Is there some sort of maintenance going on behind the scenes? 

[caesarome]

@NicholasLBH 

For that error message with Edge try clearing your browsers cache and cookies then close then close Edge down before loading it up and trying again.

[NicholasLBH]

Hello Caesarome  Many thanks for your reply.  Clearing cache is no problem, but I have no idea how to close down MS Edge on my desktop; then relaunch the browser.   Could you give me a clue, how to do this.  Thanks !

[NicholasLBH · Accepted solution]

Looks like I found the reason for being unable to access Sky / Yahoo email.

I had cleared the cache on Chrome, which was not the default browser.  I've now cleared  the cache on MS Edge.   It took a while to clear, so must have needed doing.  

Email and Sky Community now accessable online.  

Many thanks.