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Discussion topic: Deleting email accounts

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This message was authored by lbradley This message was authored by: lbradley

Deleting email accounts

I have been trying for 3 years to delete my sky.com email account. I've spoken to Sky and Yahoo who send me back to each other. I've tried leaving the email for months, I think nearly a year, but it's still not deleted. problem is emails still get sent there, even though I've updated my email address since November 2019. I'm so frustrated and upset. It's causing loads of stress as going back 3 years is going back to when my husband died.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Deleting email accounts

Posted by a Superuser, not a Sky employee. Find out more

Sorry you're having a problem getting it deleted. Sky do (or did) have a process for removing email accounts, but it appears not to be well understood amonst the service advisers - probably because it's rarely requested.

 

Is the account receiving emails that should be coming to you? If so, and until the account is deleted, you could set up an 'out of office' reply saying the mailbox is not monitored and giving your correct email address?

lbradley
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This message was authored by lbradley This message was authored by: lbradley

Re: Deleting email accounts

I spent 40 minutes on the phone after finding something in the T&Cs for  Sky/ Yahoo emails. Was telling the guy he was breeching the T&C's by not following the instructions I was asking him to and he put the phone down.

Looks like I'm going to be on the phone again tomorrow.

All the stuff about inactive accounts it rubbish, because you can't set a sky.com email address as the contact email on your Sky account, so they would never know if it's not being used.

This message was authored by davy+m This message was authored by: davy+m

Re: Deleting email accounts

Here is my take on it I've got norton 360 on my phone and I received a notification that my email has shown up on the dark web and now I'm getting inappropriate e mails sky told me I should log out of my sky account and email and don't log in for six months and my email will be deleted but after reading this I'm not confident that it's going to get deleted 

This message was authored by jayach This message was authored by: jayach

Re: Deleting email accounts

Posted by a Superuser, not a Sky employee. Find out more

Thanks for your take on it, however what does it matter if it has been deleted or not?

If you never try to log in, you will never know.

Just ignore it, and get on with life.

This message was authored by lajonesy This message was authored by: lajonesy

Re: Deleting email accounts

My email details are being sold in the Dark Web and I have twice requested that sky email account is deleted.  Sky have not actioned my request, despite explaining in a 40 minute call to Sky. They promised they would delete it!  

 

There has to be a way to delete an email account, surely?  

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Deleting email accounts

Posted by a Superuser, not a Sky employee. Find out more

@lajonesy wrote:

My email details are being sold in the Dark Web and I have twice requested that sky email account is deleted.  Sky have not actioned my request, despite explaining in a 40 minute call to Sky. They promised they would delete it!  

 

There has to be a way to delete an email account, surely?  

 


Only by asking Sky to delete it.  I imagine that the process is not well understood by the advisers.

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