Cannot access IMAP server (or POP for that matter) for Sky Yahoo Mail on Outlook 365

[morgad1963]

I have had this problem for a while now on my desktop and laptop and have tried all the advisories including generating an app password.  Outlook working fine on my iphone. Tried deleting and re-adding the account and given I cannot even connect to the IMAP server I cannot recreate the account (outlook working fine for my MS outlook mail address). 

When I try to add the account into outllook I get a failure logging onto the incoming mail server (IMAP) and a send test email message failure with the following error messages: 

Log onto incoming mail server (IMAP): A secure connection to the server cannot be established.

Send test email message: Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or Internet service provider (ISP) for additional assistance.

I am at a bit of a loss to be honest. This issue just happened out of the blue, not sure if a windows / office update may have caused it, changes on the sky / yahoo end of things or something else. I am using Outlook 365 classic and not the new outlook 365 that I believe doesnt currently support IMAP 

Any assistance would be appreciated 

[caesarome]

@morgad1963 

What server settings are you using, if you are able to try manualling setting your email account up using these:

Select either "Other" or "Not Yahoo" then use these settings:

Incoming Mail (IMAP) Server

Server - imap.tools.sky.com
Port - 993
Requires SSL - Yes

Outgoing Mail (SMTP) Server

Server - smtp.tools.sky.com
Port - 465
Requires SSL - Yes
Requires authentication - Yes

You will then need to generate a 16 digit password and use that instead of your usual one, you can do that here:
https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[morgad1963]

Hi there thanks for your reply tried what you have suggested already including app password plus alternative MAPI ports too, hasn't helped still same issue I'm afraid 

[jayach]

Try these settings, they work on Outlook 2021 for me.

[morgad1963]

Hi Jayach;

Thanks for your response, have tried these settings amongst others I really don't think it's a settings issue, I'll contact Microsoft and see what they have to say

[caesarome]

@morgad1963 

Are you using a VPN ?

[jayach]

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@morgad1963 wrote:

Thanks for your response, have tried these settings amongst others I really don't think it's a settings issue, I'll contact Microsoft and see what they have to say

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An earlier post said you are getting  "Log onto incoming mail server (IMAP): A secure connection to the server cannot be established".

That suggest you a using the wrong port, it should be 993, or you arn't using SSL/TLS or you have SPA set..

Do let us know how you get on with Microsoft, I'm not sure they will be able to help.

[twilight+princess]

When adding the account did you use the Yahoo or 'Other' option? I'd suggest using Yahoo, entering your Sky account details where you should be asked to authenticate the set up by signing in via the web, once complete the account should then complete setup.

[jayach]

@twilight+princess 

I don't believe Outlook for desktop is compatible with OAuth connections for Yahoo (and therefore Sky), even in it's latest versions.

If you have any evidence to the contarary, please share it, but even trying to seach Microsoft it seem it will need a generated password.

[twilight+princess]

@jayach I have Sky email running on Outlook.
Sky email on Outlook.

[morgad1963]

Dear All;

sorry for time taken to respond have tried shutting down vpn, firewall and antivirus to no avail have used appropriate port settings 993 for oncoming and 465 or 587 for outgoing all to no avail, Twilight & Princess your process isn't one I have specifically tried so will go through that later and give an update thanks again all for your kind assistance 

[morgad1963]

I do believe sky yahoo mail works on outlook 365 classic but not the new version / well at least that is what I have read 😀

[twilight+princess]

My screenshot is of Outlook (New).

[jayach]

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@twilight+princess wrote:

My screenshot is of Outlook (New).

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I was about to say that.🤣

New Outlook is a PWA (Progressive Web App) so basically Outlook on the web, packaged as an app.

@morgad1963  is refering to Outlook as provided with Office, which I don't believe can use OAuth with Sky|Yahoo, although I haven't tried the latest version.

[jayach]

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@morgad1963 wrote:

I do believe sky yahoo mail works on outlook 365 classic but not the new version / well at least that is what I have read 😀

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I think you will find it's the other way round, assuming by classic you mean the version from Office.

It will work on all versions of Outlook, but some will require a generated password.