Can't 'go to basic mail' (necessity for visually impaired)

[PeterinExeter]

I'm visually impaired and really need basic mail for accessibility.  Following Aug '23 upgrade when I click  'go to basic mail' on the 'can you tell us why' box nothing happens.  I can laboriously close mail and reload and basic mail is there.  But then when I delete a mail it reverts to non basic.  Please, please help

[caesarome]

Have you tried using a different web browser ?

[jayach]

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@PeterinExeter wrote:

Following Aug '23 upgrade when I click  'go to basic mail' on the 'can you tell us why' box nothing happens.  

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I don't know of an Aug'23 upgrade (are you sure it wasn't a scam email?) and I don't know where the 'can you tell us why' box is, but this is where I would change to basic mail, and it stays in basic until I choose to revert back. 

But do try a different browser as suggested by @caesarome