Can’t connect to server

[Smithers123]

Was same when I downloaded it , does work ok now and again , the Yahoo app works well and has some interesting features try it till they fix this problem 

[Apache+48]

Downloaded the new update, still same no change, nothing downloaded from server 

[Apache+48]

Maybe someone can explain why it's taking so far around 3weeks to repair there servers, if this is the reason, or are not that bothered 😕 

[Smithers123]

https://www.sky.com/help/articles/how-to-make-a-complaint#message-us-only

may a suggest you all raise a complaint at the above URL in working hours , point them at this thread  

[jayach]

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@Apache+48 wrote:

Maybe someone can explain why it's taking so far around 3weeks to repair there servers, if this is the reason, or are not that bothered 😕 

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There is nothing wrong with the servers, they are working perfectly well for every app other than Apple Mail. Why would you think it is the servers?

[Smithers123]

Because different servers for different platforms so I have been told 

[jayach]

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@Smithers123 wrote:

Because different servers for different platforms so I have been told 

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That I don't believe, but I have no proof. 

Where did you hear that?

[Smithers123]

Apple told me that the have servers for apple , android, windows  

[jayach]

Your picture hasn't been moderated yet, and far be it from me to disagree with Apple, but I still doubt it.

[Gemma1806]

I spoke to Apple again this week. I've been assured they are aware of the problem. Seems they've had a lot of complaints. I spoke to a very nice lady who was in their senior support team. She said they are still trying to establish the issue and are awaiting a response from Yahoo. They are, however, notorious for taking ages to respond. Oh and charging people to contact their support team!! She said any fox will come from Apple as an update, so we just have to sit and wait. In the meantime, I'm using Outlook which I prefer to Yahoo mail as it isn't full of ads!!

[Apache+48]

Put my complaint in,  as to the response above, servers, email, Apple don't really care, all I want is answers and to get my mail,  after 21 years with sky,  loads money a month, need an answer as to who is at fault,  

[caesarome]

@Apache+48 

Try installing the Yahoo email app or the Outlook email app as these should both work. Or login to the Sky website for access to your online email account.

[jayach]

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@Apache+48 wrote:

Put my complaint in,  as to the response above, servers, email, Apple don't really care, all I want is answers and to get my mail,  after 21 years with sky,  loads money a month, need an answer as to who is at fault,  

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You do realise that none of the money you pay Sky is for the email. Sky email is free and no longer available to new users, but they still pay the same.

If you are complaining to Sky, you are complaining to the wrong people. Sky would love to see the back of the email, but they made a commitment to us at the start that "Sky email is for life" and they are still keeping to that. Just waiting for us to all die out I suppose. LOL

[jayach]

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@Gemma1806 wrote:

I spoke to Apple again this week. I've been assured they are aware of the problem. Seems they've had a lot of complaints. I spoke to a very nice lady who was in their senior support team. She said they are still trying to establish the issue and are awaiting a response from Yahoo. They are, however, notorious for taking ages to respond. Oh and charging people to contact their support team!! She said any fox will come from Apple as an update, so we just have to sit and wait. In the meantime, I'm using Outlook which I prefer to Yahoo mail as it isn't full of ads!!

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Thanks for the update from Apple @Gemma1806 

If they expect the fix will come from them, it presumably means they accept the problem is theirs.

Glad you are finding Outlook a reasonable substitute in the meantime.

Totally agree about Yahoo and the ads.

[Smithers123]

Customer Account Number: *************$$

I understand from your email that the mail servers is not working well on iphone but you are unable to conect and all the other apps are working fine.

I apologise for the inconvenience caused to you.

I request you to follow the steps given in the below given link which shall help you in resolving the issue that you are facing with Sky Yahoo Mail :

https://www.sky.com/help/articles/problems-accessing-sky-yahoo-mail