Can’t connect to server

[Reallyfree]

Having same issues. It seems to be an evening problem for me as it's been working ok during office hours. 
Apologies for posting a fresh post on the issue - I blame the prompt to ask for community help via the unhelpful Sky help page! 
I will contact Apple S others have suggested 

[Smithers123]

Same problem here shocking service not even a sky service announcement, 

change to yahoo set up no different 

does not sync folders regularly can't connect to server ok on line mail so nothing wrong there  please provide info 

IT called customer service !!!!!!!!

[Mark39]

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@Smithers123 wrote:

Same problem here shocking service not even a sky service announcement, 

change to yahoo set up no different 

does not sync folders regularly can't connect to server ok on line mail so nothing wrong there  please provide info 

IT called customer service !!!!!!!!

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It appears to be an issue with the Apple Mail app, not the Sky Yahoo Mail service, which is working fine. Until Apple sort it out, log in via sky.com.

[KITTYPRYDE101]

I don't believe it's a apple problem as I have a gmail email that I use for things like competitions and that works fine in the apple mail app it's a sky/yahoo problem 

[caesarome]

It appears to be an issue with the Apple Mail app and Sky email accounts that Apple are looking into as another member has contacted them directly as you can read about earlier in this thread. In the meantime other apps like the Yahoo and Outlook mail apps should allow you access to your Sky emails.

[KITTYPRYDE101]

Yes I have seen another post and have now got yahoo app don't believe it's a apple problem as I have a gmail that I use for things like competitions and that works fine in the apple mail app it's a sky/yahoo problem 

[Mark39]

By all means report it to Sky.

[caesarome]

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@KITTYPRYDE101 wrote:

I have a gmail that I use for things like competitions and that works fine in the apple mail app it's a sky/yahoo problem 

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Just because Gmail works doesn't mean it isn't an Apple problem as Yahoo is completely different which is why Apple are investigating and they wouldn't do this if they didn't believe there is an issue there somewhere.

[KITTYPRYDE101]

Oh ok well hope it get sorted out soon soo much easier using one app but for now am using the yahoo app. And I like the dalek profile pic!

[Smithers123]

By the way the Yahoo app works fine so looks like it is an apple problem does not mean that sky can wash there hands of the problem need to be raising it to highest level and need to put out a service announcement

[Smithers123]

I've spoke to Apple they seem pretty clued up, so the problem is not at their end , but it's with sky or yahoos iOS server as they have different servers for android ,apple iOS phone, web servers  so going to contact sky or yahoo 

BT used Yahoo and they are terrible 

watch this space 

[Reallyfree]

I still think wherever the fault lies, Sky have a duty to sort this. None of us are having problems with other mail servers on the iOS mail app, so it’s unique to Sky email. Therefore they should take this on board and sort out on our behalf. I don’t come on this forum very often but when I do Sky are great at going silent on a problem they can’t or don’t know how to fix (eg SR203 router bad firmware... there's countless hours of my life I won’t get back! )

Even an acknowledgment of the issue would be courteous. 

[jayach]

Sky no longer actively support the email service. It's now a legacy product, and as long as the webmail works they are really not interested.

[Smithers123]

sky report problem  stay tuned 

OK, I've checked and they aren't aware of any know issues so given the steps you have tried I would like to arrange for one of our technical specialist to contact you to offer further support.

There is availability for the team to call you between 15:00 - 16:00 or between 18:00 - 10:00 today. Can you let me know which timeslot would suit best and the most convenient number to call on?

[Smithers123]

 

just had this on Yahoo app also had it on apple mail app last night seems to prove that Yahoo are having problems