Problem with account message

[Mark39]

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@Shellymil wrote:.

There are more than 3 people since the 6th with this issue.

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Different issue, I think Most reports here are about the 'Account locked' issue, not the 'Access denied' prpblem that you're having.

I can only suggest going back to Sky and telling them about their own help guide, as I posted before. Have your IP address ready.

[Shellymil]

@Darylandrews @Leoniecb 

I have got my account back. I couldn't change my password as I kept getting this message

Access Denied
You don't have permission to access "http://skyid.sky.com/resetpassword/securityquestion/skycom/7b7a3a27782f4944515a4b57525569337a4d66756..." on this server.

When I was on the phone to sky one of the agents sent me a link to my hotmail email account to change my password for my sky accountit didn't work the first time as I got the above message.

So I switched on Norton VPN and  followed the link again the link had timed out so I requested another and this was sent to hotmail so I used new link and managed to change password and then once that was done was able to access my email.

Give this a go and let me know the result.

Take care and have fun Shell x

[vegas1903]

I am having the same issue. 

[caesarome]

@vegas1903 

Have you treied restting your password:

https://skyid.sky.com/resetpassword/