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This discussion topic has been answered Discussion topic: Can i delete an email with a large attachment that is stuck in my outbox

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This message was authored by: Juliamax

Can i delete an email with a large attachment that is stuck in my outbox

I tried to send an email with too many attachments, it is now stuck in my outbox is it possible to delete it as it appears to be causing issues with my other emails


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This message was authored by: caesarome Answer

Re: Can i delete an email with a large attachment that is stuck in my outbox

Posted by a Superuser, not a Sky employee. Find out more

If it has been deleted online, also make sure it is deleted from the trash/bin folder.

 

Then try deleting the app on your iphone before installing it again then logging into it again.

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This message was authored by: caesarome

Re: Can i delete an email with a large attachment that is stuck in my outbox

Posted by a Superuser, not a Sky employee. Find out more

You should be able to delete it from the outbox so have you tried doing this. Just select the message then press delete.

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This message was authored by: Juliamax

Re: Can i delete an email with a large attachment that is stuck in my outbox

Thanks for that, but I have done exactly that but it keeps re-appearing in the outbox.  Thank you for taking the time to respond and please if you have any other suggestions do let me know 🙂.

This message was authored by: caesarome

Re: Can i delete an email with a large attachment that is stuck in my outbox

Posted by a Superuser, not a Sky employee. Find out more

Can you move it to the bin and then delete it ?

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This message was authored by: Juliamax

Re: Can i delete an email with a large attachment that is stuck in my outbox

No, the only option is delete

This message was authored by: jayach

Re: Can i delete an email with a large attachment that is stuck in my outbox

Posted by a Superuser, not a Sky employee. Find out more

Are you using an app/client or the webpage?

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This message was authored by: Juliamax

Re: Can i delete an email with a large attachment that is stuck in my outbox

I am using sky email through the sky app.

This message was authored by: Mark39

Re: Can i delete an email with a large attachment that is stuck in my outbox

Posted by a Superuser, not a Sky employee. Find out more

@Juliamax wrote:

I am using sky email through the sky app.


There's no Sky email app. Can you clarify ?

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This message was authored by: Juliamax

Re: Can i delete an email with a large attachment that is stuck in my outbox

Sky email is operated through Yoo-hoo, I have downloaded that app and tried to delete through that but is still comes back after a little while.

This message was authored by: Mark39

Re: Can i delete an email with a large attachment that is stuck in my outbox

Posted by a Superuser, not a Sky employee. Find out more

Thanks. I don't use the Yahoo Mail app but hopefully another Community member who does will be able to check.

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This message was authored by: Juliamax

Re: Can i delete an email with a large attachment that is stuck in my outbox

Thank you for your time.

This message was authored by: caesarome

Re: Can i delete an email with a large attachment that is stuck in my outbox

Posted by a Superuser, not a Sky employee. Find out more

Have you tried logging in here to your online email account to see if it appears here and you can remove it:

 

https://skyid.sky.com/signin/email/

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This message was authored by: Juliamax

Re: Can i delete an email with a large attachment that is stuck in my outbox

I have done that, it appears to have gone from my laptop, but not my iPhone.

Thanks for the help.

This message was authored by: caesarome

Re: Can i delete an email with a large attachment that is stuck in my outbox

Posted by a Superuser, not a Sky employee. Find out more

Are you using the Yahoo app on your iphone as well ?

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This message was authored by: Juliamax

Re: Can i delete an email with a large attachment that is stuck in my outbox

Yes I have the app

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