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Discussion topic: Account error

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This message was authored by kath1234 This message was authored by: kath1234

Account error

I don't seem to be able to get my sky emails. I have "an account error" message.

My gmail account is fine.

I am expecting an important email but not able to receive it.

I have updated my iPhone and iPad, still no sky emails!!!
Any ideas?
Thanks

Kath

Kath

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

@kath1234 wrote:

I can sign in via the link.....


That confirms that there's no problem with your Sky Yahoo Mail account.

 

There have been several reports over the last few days of similar problems with the Apple mail app which is what I imagine you're using in your iPad and iPhone.

 

Until Apple sort it out, you can either log in to your email via the link provided before or ypu might want to think about installing another email app such as the Yahoo Mail app.

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This message was authored by jayach This message was authored by: jayach

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

Can you see your emails here:

https://skyid.sky.com/signin/email

Does the error message give a phone number to ring?

kath1234
Topic Author
This message was authored by kath1234 This message was authored by: kath1234

Re: Account error

No message, and using the link you sent I have not had an email since 14.04.

My husband gets the same message..

Thanks

Kath
This message was authored by caesarome This message was authored by: caesarome

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

So to be clear, via that link you can get logged in ?

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kath1234
Topic Author
This message was authored by kath1234 This message was authored by: kath1234

Re: Account error

No, and I couldn't reply to you until now.

Thanks

Kath
This message was authored by caesarome This message was authored by: caesarome

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

What message do you get when trying to access it ?

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kath1234
Topic Author
This message was authored by kath1234 This message was authored by: kath1234

Re: Account error

Sorry, unable to complete the action you requested. All in red.

Kath
This message was authored by twilight+princess This message was authored by: twilight+princess

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

Same for me on iPhone - just gives account error message. In my case Yahoo is also affected so maybe it's on their end.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
kath1234
Topic Author
This message was authored by kath1234 This message was authored by: kath1234

Re: Account error

Sorry, unable to complete the action you requested. All in red.

At the bottom of my emails it says

"Account error Yahoo"

Also another message that says "can't connect to server".

Thanks

 

Kath
This message was authored by caesarome This message was authored by: caesarome

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

Try logging out of this forum and then try to login to the link again.

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This message was authored by jayach This message was authored by: jayach

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

@kath1234 wrote:

My husband gets the same message..


Are you saying he has a different Sky email address and it has the same problem when he tries to access it here: https://skyid.sky.com/signin/email ?

kath1234
Topic Author
This message was authored by kath1234 This message was authored by: kath1234

Re: Account error

My husband has a sky account but it is different to mine.

Spent about 35 minutes talking to a sky employee, who said my router was in the wrong place, moved it but still only getting emails now and again.

 

Kath
This message was authored by caesarome This message was authored by: caesarome

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

@kath1234 wrote:

who said my router was in the wrong place,


I have no idea why they said that but whatever the issue is here as long as you have a working internet connect the location of your router has nothing to do with this.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Account error

Posted by a Superuser, not a Sky employee. Find out more

@kath1234 wrote:

My husband has a sky account but it is different to mine.

Spent about 35 minutes talking to a sky employee, who said my router was in the wrong place, moved it but still only getting emails now and again.


I agree with @caesarome . Nothing to do with how your router is positioned.

 

Can you confirm whether or not your husband can log in and see,his emails ok  via the link @jayach posted? I'm guessing that's not how he usually acesses his email, but it may highlight where the problem lies.

kath1234
Topic Author
This message was authored by kath1234 This message was authored by: kath1234

Re: Account error

Moved the hub, same problem. Been onto Sky again. This time told to use Apple mail.

1A4D7212-F8DE-42A2-85DD-5F68B1918D3E.png

Kath
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