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This discussion topic has been answered Discussion topic: Accessing Sky email via Yahoo App (Android phone)

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This message was authored by: Libbers

Accessing Sky email via Yahoo App (Android phone)

Hi Community

 

A few weeks ago my sky e-mail failed on the Outlook app on my phone. And now today, the Yahoo App is no longer working, so no longer able to view my sky e-mails on my phone. I've tried deleting and re-installing the Yahoo app, but whatever I do I continuously get the message :

"Access Denied" 

"You don't have permission to access "https://skyidapp.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server. 

 

Has sky changed something? Anyone else having this issue?

 

Any help gratefully received.

 

Thanks


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This message was authored by: Libbers Answer

Re: Accessing Sky email via Yahoo App (Android phone)

@Mark39 

I've tried various things, but in the end problem was resolved with a full software update of my Samsung / Android system. Yahoo seems to have sprung back to life and I can once again access sky.com e-mail accounts on my phone.

 

I've made a note of that Help address for the next time. 

Thank you - and @caesarome too.

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This message was authored by: caesarome

Re: Accessing Sky email via Yahoo App (Android phone)

Posted by a Superuser, not a Sky employee. Find out more

@Libbers 

Are you using a VPN ?

Is the phone connected to Wifi or mobile data ?

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Re: Accessing Sky email via Yahoo App (Android phone)

@caesarome  No, I'm not using a VPN and the issue is the same whether on w-fi or data. The Yahoo app just stopped working this morning., when i switched on my phone. Repeated re-boots of phone and deleting / reinstalling the Yahoo app, but still no joy. 

This message was authored by: Mark39

Re: Accessing Sky email via Yahoo App (Android phone)

Posted by a Superuser, not a Sky employee. Find out more

@Libbers it looks like the IP address you're connecting from might be the issue. See Sky's help here: https://www.sky.com/help/home/sky-yahoo-mail/yahoo-mail-fix/problems-accessing-sky-yahoo-mail/articl...

 

 

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This message was authored by: Libbers Answer

Re: Accessing Sky email via Yahoo App (Android phone)

@Mark39 

I've tried various things, but in the end problem was resolved with a full software update of my Samsung / Android system. Yahoo seems to have sprung back to life and I can once again access sky.com e-mail accounts on my phone.

 

I've made a note of that Help address for the next time. 

Thank you - and @caesarome too.

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