Access Denied to sky page

[Plaitey]

Hi, I haven't logged in to my sky account on my laptop for a bit. Tried opening Sky site to login and keep getting access is denied. Have turned my router off and back on and cleared cookies etc and extensions. I tried using Chrome (my usual browser) and Edge and same message on both browsers. Anything else I can do? Please reply using simple terms. I've updated to Windows 11 as well. I desperately need to access my emails on my laptop. 

Thanks

[caesarome]

Using the same details can you access your account page here:

https://www.sky.com/myaccount/my-details

[jayach]

Does it say anything other than "access denied"?

It's good you have tried more than one browser, but I suggest trying Firefox as well.

Are you possibly using a VPN or other 3rd party security software?

Can you log in to your email here: https://skyid.sky.com/signin/email

[Plaitey]

I use this and get blank screen but in the website address it says generic-onboarding-error at the end. So fed up now.

[Plaitey]

This doesn't work. I have McAfee VPN should I turn this off? Had router off for 45 mins for second time and no good. 

[jayach]

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@Plaitey wrote:

This doesn't work. I have McAfee VPN should I turn this off? Had router off for 45 mins for second time and no good. 

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Definately, I've found Sky doesn't like VPN's.