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Discussion topic: 2 step verification

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This message was authored by hootgibson This message was authored by: hootgibson

2 step verification

How do I opt out of the 2 step verification? I sign in to Sky on my LAPTOP. I do NOT have the APP on my MOBILE. Entering the RECOVERY code on my LAPTOP says NOT recognised.


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This message was authored by jayach This message was authored by: jayach Answer

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

Everyone gave the correct answer, you just weren't understanding it.

Still, glad you got there.

View this Answer within the discussion

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This message was authored by Mark39 This message was authored by: Mark39

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

Log in here on your LAPTOP and use the RECOVERY code in place of your password. DON'T use any app. Unless you're entering it incorrectly it will work. 

 

https://www.sky.com/signin/email

hootgibson
Topic Author
This message was authored by hootgibson This message was authored by: hootgibson

Re: 2 step verification

Thanks for the reply.

That does not work unless entered on a MOBILE. Having  read the same advise umpteen times, that's why I emphasized on a LAPTOP.

Sorry to be a little blunt.

This message was authored by caesarome This message was authored by: caesarome

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

When you enabled 2 step verification you would have been sent an email with the recovery code on it so are you using that one ?

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This message was authored by jayach This message was authored by: jayach

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

You don't enter it instead of the password, say you don't have the 2FA code, then you can use the recovery code and turn off 2FA.

This message was authored by Mark39 This message was authored by: Mark39

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@jayach wrote:

You don't enter it instead of the password, say you don't have the 2FA code, then you can use the recovery code and turn off 2FA.


Yes, bit loose with my wording there.

hootgibson
Topic Author
This message was authored by hootgibson This message was authored by: hootgibson

Re: 2 step verification

Hello everyboby.

PLease read the original question.

I have a RECOVERY CODE sent to me when I registered and entered it instead of my PASSWORD..

[content removed]had the same question but had the APP on his MOBILE and I suspect used that.

 

Moderator note: personally identifiable information removed

 

This message was authored by jayach This message was authored by: jayach

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

We have read your post and fully understand.

So what happens if you do what I suggested here:

Re: 2 step verification | Sky Community

Mobiles have nothing to do with it.

hootgibson
Topic Author
This message was authored by hootgibson This message was authored by: hootgibson

Re: 2 step verification

Hi. I'm confused.

You say don't enter instead of the password.

You seem to mention a 2FA code and a recovery code.

I have the original email with an 8 digit alphanumeric code.

It says to keep safe if access to my mobile is lost.

Entering instead of my normal  password comes upp with

a message "Your password is incorrect"

This message was authored by caesarome This message was authored by: caesarome

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@hootgibson 

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with verification code" link. You'll then be asked for the recovery code.

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This message was authored by Mark39 This message was authored by: Mark39

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@hootgibson wrote:

Hi. I'm confused.

You say don't enter instead of the password.

You seem to mention a 2FA code and a recovery code.

I have the original email with an 8 digit alphanumeric code.

It says to keep safe if access to my mobile is lost.

Entering instead of my normal  password comes upp with

a message "Your password is incorrect"


At log in, click,'can't sign in with (verification) code' link. You'll then be asked for the recovery code.

hootgibson
Topic Author
This message was authored by hootgibson This message was authored by: hootgibson

Re: 2 step verification

That has done it.

I'm now out of the 2FA

Thanks to the two who gave the correct result.

This message was authored by jayach This message was authored by: jayach Answer

Re: 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

Everyone gave the correct answer, you just weren't understanding it.

Still, glad you got there.

This message was authored by COLR1 This message was authored by: COLR1

Re: 2-step verification

 

I also have this problem tonight. When trying to get into my Sky emails via my PC the Verification code will not send to my Mobile . As I was concerned incase someone was hacking me I have changed my Password but still no good.

The worse of it was that I could receive my email via my phone app as it was always logged in via my own code but guess what since I've changed my Password it is now asking for verification aswell and also not sending a code. 

Now I can't receive any emails at all and I urgently need to get onto check for some very important emails I'm waiting for.

I hope this gets sorted quickly and there's no one to speak to to tell them the problem.

(Removed) Cumon Sky get it sorted NOW !!!!!!!!!!!


Moderator note: Removed inappropriate language

This message was authored by Mark39 This message was authored by: Mark39

Re: 2-step verification

Posted by a Superuser, not a Sky employee. Find out more

@COLR1 now resolved, as you'll no doubt have discovered.

 

You might want to consider turning off 2 step verification, or at the very least keep a separate note of the Recovery Code as Sky recommend, so that you can turn it off if there's a future problem receiving the Verification Code.

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