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Discussion topic: 2 step verification and lost recovery code

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This message was authored by tsv-93- This message was authored by: tsv-93-

2 step verification and lost recovery code

I no longer have the mobile that is registered to my Email account and do not know what my recovery code is and cannot access my email account.  Allthough I have rang Sky no one seems to be able to help even though you are ringing from the landline that is registered with my Sky account.  What should I do? 

They say that it is nothing to do with Sky it is Yahoo.


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: 2 step verification and lost recovery code

Posted by a Superuser, not a Sky employee. Find out more

It's absolutely nothing to do with Yahoo - they'll simply refer you back to Sky. As @caesarome posted there's a process for dealing with this so I'd suggest calling them back and referring them to their own help page if you come across an adviser who doesn't know how to proceed.

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