Discussion topic: 2 step verification and lost recovery code
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‎21 Oct 2024 01:25 PM
I no longer have the mobile that is registered to my Email account and do not know what my recovery code is and cannot access my email account. Allthough I have rang Sky no one seems to be able to help even though you are ringing from the landline that is registered with my Sky account. What should I do?
They say that it is nothing to do with Sky it is Yahoo.
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‎21 Oct 2024 03:15 PM
Posted by a Superuser, not a Sky employee. Find out moreIt's absolutely nothing to do with Yahoo - they'll simply refer you back to Sky. As @caesarome posted there's a process for dealing with this so I'd suggest calling them back and referring them to their own help page if you come across an adviser who doesn't know how to proceed.