@stephenp2 No none lnows what TV you have? What make & Model is it?
If it's not a Glass TV have you looked at the user manual for your actual TV set there should be steps there about setting up/resetting wifi on your TV.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
