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Discussion topic: wired lan connection keeps dropping out

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Avatar for LisaG
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This message was authored by: LisaG

Message posted on ‎04 Jun 2024 08:31 PM

wired lan connection keeps dropping out

My TV has a wired lan connection to the hub and the speed tests say that everything is fine but the TV keeps buffering then freezing but I still get sound.

 

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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎06 Jun 2024 10:49 AM

Re: wired lan connection keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@LisaG Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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