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Discussion topic: wifi problem

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This message was authored by: TheresaP

wifi problem

I have upgraded my wifi/broad to the new gold fibure ie. 500 mbp but the signal keeps going down to 1 cheese on the indicator and freezes during team calls.

 

Please advise

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This message was authored by: Chrisee

Re: wifi problem

Posted by a Superuser, not a Sky employee. Find out more

@TheresaP if the WiFi strength is only showing as one line you will definitely hsve issues. Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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