wifi not working

[Chelsea80]

The wifi isn't working tidy, my partner plays xbox and cants finish as game as it always lacks connection from wifi 

[jamesn123]

@Chelsea80 
Is the WIFi bad on all devices or just some? Have you run the connection test on the My Sky app?

[Chelsea80]

li’ve tried testing it it says it's all good but still doesn't work sometimes and all devices 

[jamesn123]

@Chelsea80 

Is there anything connected via ethernet you can try and test to see if its your WiFi or the whole connection thats causing the issue

[Chelsea80]

no nothing connect through ethanet