Internet dropping off

[Sarah21985]

We've had full fiber now for the past 3 months and the internet has never worked consistently. We've run tests and the results are always good 300mbps etc but yet the internet doesn't work. To download anything takes days, hours yet not fault can be found. We've had 5 engineers out and not one can find the actual fault. Has anyone else had this from switching to fiber? 

[Addie15]

Hi there, @Sarah21985. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Sarah21985]

Hi. I have not had a message yet