@powerhudds Sky does not know who you are from a forum post. Have you tried to run the broadband test to see if it picks up an external issue?
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
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