@heremeroy most likely cause is that you are not using the Sky id linked to the account holder whomis the only person who can change the settings. If you are sure you are using the correct id call Sky to get the permissions changed.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
