upgrade to full fibre from superfast

[rml123]

Thanks for the reply.

Does that mean SKY have issued with me with incompatible equipment and I should request my old box back, or is there something I can do to with the Max Hub to resolve this?

[JimM1]

@rml123 You have to connect the sky Q as a third party device, see the links below!.

sky connecting devices
https://www.sky.com/help/articles/connect-devices-to-broadband-start

Sky Max change settings link.
https://www.sky.com/help/articles/change-wifi-max-hub-settings-a

All for sky Q information etc
https://helpforum.sky.com/t5/Sky-Q/Switching-from-SKY-SKY-HD-to-SKY-Q-some-points-to-note/td-p/44700...
https://www.sky.com/help/articles/turn-off-sky-q-wifi-hotspots

[rml123]

I'll go through those links when i get a chance, thank you for your help.

[rml123]

It is getting worse and worse each day. It connects for a few minutes and then it drops again and I keep having to press the wep key on the router and of course the mini box loses connection with the main box.

I tried connecting as a non-sky broadband but it was even worse, it dropped the connection almost immediately. We're watching Netflix and suddenly it just drops. On the sky service it says there is an issue connecting to your sky box, so you think great a troubleshooter that is going to show me how to solve it, but no just loads of help pages that go round in circles.

Furthermore, when it is working the signal strength is not strong enough to stop the HD channels sticking on the mini box. This never happened with the old hub. Why is the new technology which i'm actually paying extra for, worse???

I had no problems at all until that damn phone call offering me a free upgrade to full fibre and now its an absolute nightmare.

I will phone SKY again tomorrow and report back.