19 Jan 2025 03:31 PM
Wifi extremely slow on all devices, simple 1 minute video buffing a few times, disconnected everything still painful
restarted router doesnt help
Ethernet is completely fine no issues extremely good
The issue has been happening for around 10 days or so after the internet went off a few times around 11-12pm on an evening, came back on to this
I have ignored it and recently upgraded to a higher broadband thinking it will solve the issue but its still the same
20 Jan 2025 10:34 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
22 Jan 2025 01:52 PM
Posted by a Sky employeeHi there
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
No problem. Browse or search to find help, or start a new discussion on Community.
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