the light has not come on except for going red

[Katie0818]

Got a new box 2 weeks ago and it has not been working except for a red light and then the light goes off and I have tried all the trouble shooting things on the website and now don't have wifi for working at home.

[Mr+Flibbles+86]

Hi there @Katie0818 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.