something went wrong message on MacBook when logging in

[Girdin]

I need to login to my account to check my broadband speed which is slow. On try to login on the web I get the message - "something went wrong please try later". I've tried 'later' several times but with no success. How can I fix this issue?

[jamesn123]

@Girdin 

Clear your cache and cookies on the browser or try using a different one, if your using Safari often this can have problems on the SKy site.

[Tom-W19 · Accepted solution]

Hi Girdin

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Girdin]

Thanks, Tom. Tried that and they couldn't help as they couldn't verify my account.

Frustrating!

G

[Girdin]

Thanks Jamesn123 - I cleared all sky cookies from the browser and that didn't help. I'll chat with friends about other browsers and see if I can find something suitable. Have you any idea what is wrong with Sky on my Safari?

[Tom-W19]

Hi Girdin

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Girdin]

Hi Tom, thanks for the reply.  I was told that online couldn't help as they couldn't verify my account and that I had to call Sky - tried twice but didn't manage to get contact. I wasn't able to log in again as I still get the "something went wrong" message. Strangely, I can log in while trying to reply to a message. I'll go back and se what I can do.

G

[Girdin]

Can't find the blue bubble anywhere now!

[Highlinder]

@Girdin  This is because the chat has been closed, if you would like it to be re-open this can be done for you.