Discussion topic: slow internet

This message was authored by: abbu288 · ‎28 Apr 2022

My superfast broadband has dropped below 30Mb download speed. Guaranteed minimum was 50Mb. Sky say its a problem with the supplier and I can cancel my contract. I have decided to pay more and upgrade as I have 2 sky q boxes, all of these including broadband were installed January. Internet was OK, above 50Mb till I went on holiday 17 March. On return the speed has dropped below 30Mb although I have superboost. Obiously people not having fibre to the home are being compromised. Previously had Virgin 100Mb and never had any speed problems. May have to switch and then all the hassle of getting sky q to work properly.

This message was authored by: cookiemonsteruk · ‎28 Apr 2022

@abbu288

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

And run tests from your my sky app and post the info in more about your connection

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

Discussion topic: slow internet

slow internet

All Replies

Re: slow internet

Was this discussion not helpful?

Search Sky Community

Start a new discussion