sky broadband refund

[Gerald14]

I closed my sky account in August and I am still waiting on a refund from my account.

[JimM1]

@Gerald14 All refunds go to credit, if you want it back then it will be a call to sky to arrange that!

[caesarome]

@Gerald14 

Do you  see a credit on your account because if you do and you do not want to call then we can get you some help from

Sky via a private message on here.

[Daniel0210]

@Gerald14 

And is your payment method still active? 

[Gerald14]

Yes there is a credit on my accout I can see it.

[Gerald14]

Yes still active.

[Gerald14]

Yes there is a credit.

[Daniel0210 · Accepted solution]

@Gerald14 

I’ve escalated your post to Sky and their Community Messaging Team should make contact with you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens…
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Brill+Gill]

Hi @Daniel0210, thanks for escalating this. We’ve sent @Gerald14 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Gerald14]

Thanks everyone I got my refund.