sky broadband hub

[mel.b99]

 

Sky broadband hub, 3 lights all green except voice is red tried resetting it and making sure wires are in but still not working. 

[GD1]

@mel.b99   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat
 

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[mel.b99]

I did not understand where to see my invite for a chat about the issue sorry 

[Daniel0210]

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@mel.b99 wrote:

I did not understand where to see my invite for a chat about the issue sorry 

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@mel.b99 
I’ve re-escalated your post to Sky and they may get in touch with you later or maybe tomorrow.

Look out for an email and also a blue/red speech bubble on the bottom left of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. Also if you fail to respond to each message from Sky within 48 hours the chat will automatically close. Replies on the chat aren’t instant so keep checking the chat thread regularly.

Please make sure that your email/private message notifications are switched to ‘on’ to avoid missing the alerts.

This link explains how the process works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[dmy24]

After speaking with the customer and running some tests we have identified an issue and have booked an engineer to visit tomorrow. Thank you for escalating 🙂

[Monkeybiscuits]

This sounds very similar to what is happening with me - picture of the lights looks the same when my internet drops.

Can you let me know more about this in case its what i need?

thanks