sky broadband, LOS light is red

[Rekha+Gupta]

AT 12PM GMT, my broadband has disconnected from the interent and has been like that ever since. I have looked on Sky's website for help and it says that if the LOS light is red on my ONT, that we should contact Sky.

[cookiemonsteruk]

@Rekha+Gupta 

I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂 
 

[Lisa-P1987 · Accepted solution]

Update - Spoken to the customer, services are being effected by an unplanned outage. 

We have provided links to tracking and also auto compensation. 

Thanks 🙂

[Disc-]

Same issue ie LOS light flashing red, Summerhill Meath RoI via website can't get help to organise an engineer, can someone help here? Thanks

[TechmanagerMal]

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@Rekha+Gupta wrote:

AT 12PM GMT, my broadband has disconnected from the interent and has been like that ever since. I have looked on Sky's website for help and it says that if the LOS light is red on my ONT, that we should contact Sky.

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• Unless someone escalates your post you will need to call Sky.

[Chrisee]

@Disc- as you are in Ireland you need to call Sky Ireland to report the fault the number is 08 186 6 2 9 1 7