router

[raymond18]

i have had 1st stage install outside and 2nd stage due on 20th march also goes live, the problem is i have not recieved router yet, it is showing on my account in progress for delivery monday 18th but as yet i have not had a tracking number. today being friday the 15th, any advice would be helpful thanks.

[Lisa-P1987]

Hi there @raymond18, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[raymond18]

@Lisa-P1987  Thanks for reply, but I have managed to sort it by going on sky's Facebook have a good day.

[Lisa-P1987 · Accepted solution]

Thanks for the update @raymond18  I will close the chat and invite 🙂