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Discussion topic: regarding compensations

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This message was authored by: ajitpal

Message posted on ‎26 Apr 2026 10:30 AM

regarding compensations

hi my broadband speed was was below the guranteed speed in march and i was given one month free subscription , and even after the engineer visit the broadband was going off and on again and again till 16 april till engineer visit again and sort out , i called  sky customer care they said i will be compensated but now i have checked my bill that i have been compensated for 1 day only for 3 april though the problem was not fixed till 16 april 

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎26 Apr 2026 10:32 AM

Re: regarding compensations

Posted by a Superuser, not a Sky employee. Find out more

@ajitpal 

Auto compensation is only for total loss of broadband or Sky Talk not when it's off and on. 


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Message posted on ‎26 Apr 2026 10:34 AM

Re: regarding compensations

Posted by a Superuser, not a Sky employee. Find out more

@ajitpal 

This explain the speed guarantee:

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee

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Message posted on ‎26 Apr 2026 12:22 PM - last edited: ‎26 Apr 2026 12:44 PM

Re: regarding compensations

Posted by a Superuser, not a Sky employee. Find out more

@ajitpal 

 

Sky failing to deliver the 'Guaranteed Minimum Download Speed' is claimable once during any minimum contract term.  It's different to the daily rate industry-wide automatic compensation scheme for complete loss of broadband or voice service.

 

https://www.sky.com/help/articles/auto-compensation 

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