poor wifi

[JBABLB]

I have full fibre 500.  I have two streaming pucks, one in the main living room and one in my daughters bedroom.  She has always struggled to get consistent trouble free Wifi connection. I have a Sky wifi booster in her bedroom, makes no difference. 

When checking the signal it always says excellent but then the TV says no internet! 

I have a decent Sky package and of course pay a decent price. 

I have followed all your wifi, broadband connection checkers, of course it says all good.  I end up going around in circles on the Sky website trying different things, i get a bit fed up with paying the price then end up doing all the chasing, clicking, checking and keep paying.  How would Sky like it if i said my payments to you are good or excellenet then not pay, you'd just cut me off and send instruct your debt agencies.  

Can someone please help? 

[TimmyBGood]

---

@JBABLB wrote:

I have a Sky wifi booster in her bedroom, makes no difference. 

---

A booster is intended to be a mid-point device (halfway between router and client) : it cannot do any good when placed in a location which has a poor signal to begin with.

The Sky Help pages give advice on where to place the hardware.

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with 

[Pchoneywell]

Same. So frustrating and such an awful service. We've been juts left with awful signal in a small two bed flat. 

[caesarome]

@Pchoneywell 

A poor signal in certain rooms is something that comes up on here on a regular basis so try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.