Discussion topic: poor wifi
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Message posted on 29 Jun 2026 08:31 PM
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poor wifi
I have full fibre 500. I have two streaming pucks, one in the main living room and one in my daughters bedroom. She has always struggled to get consistent trouble free Wifi connection. I have a Sky wifi booster in her bedroom, makes no difference.
When checking the signal it always says excellent but then the TV says no internet!
I have a decent Sky package and of course pay a decent price.
I have followed all your wifi, broadband connection checkers, of course it says all good. I end up going around in circles on the Sky website trying different things, i get a bit fed up with paying the price then end up doing all the chasing, clicking, checking and keep paying. How would Sky like it if i said my payments to you are good or excellenet then not pay, you'd just cut me off and send instruct your debt agencies.
Can someone please help?
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All Replies
Message posted on 29 Jun 2026 08:41 PM - last edited: 29 Jun 2026 08:45 PM
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Re: poor wifi
@JBABLB wrote:
I have a Sky wifi booster in her bedroom, makes no difference.
A booster is intended to be a mid-point device (halfway between router and client) : it cannot do any good when placed in a location which has a poor signal to begin with.
The Sky Help pages give advice on where to place the hardware.
https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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