no phone line or broadband

[Bapking]

Hi there,

i currently have no phone line or broadband 😔, could someone please explain how i escalate so i can get it resolved.

Thanks

Anthony

[cookiemonsteruk]

@Bapking 

Do you have any other means of contacting , if so you can on 150 from a sky landline or sky mobile or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

[Bapking]

Thanks @cookiemonsteruk  will give the external number a try.

[cookiemonsteruk]

@Bapking 

Get back to us if no joy

P.S i can escalate it just may be quicker to phone

[Bapking]

Thanks @cookiemonsteruk  openreach engineer needs to be sent out, hopefully have it resolved in 2 days. Appreciate the help 👍

[Daniel0210]

@Bapking 
See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it once it’s fixed.

[Bapking]

Thank you @Daniel0210 👍