my broadband switch from Plusnet has not happened

[NickCave]

Hi, I completed my order to switch from Plusnet to Sky Full fibre last month. These were the only contacts I had, and the call to the last number stated there was no account with this number.?

Messages from Sky?

Hi, it's Sky. We're sorry, but your Broadband & Talk order is delayed. No need to call - we'll update you on 14/04/2025. Go to sky.com/order-delay for more info.

We are working on your broadband and talk order, we will give you a call between 1100-1800 today. If we miss you read your update here in sky.com/order-delay

Hello xxxx, sorry i missed you. Openreach has identified that no network is in place for full fibre, and they are working on providing network connections to all properties in the building/area. Current lead time for these orders is 30 working days. Please call to discuss xxxxxxx

5. NoReply

Can someone please advise what I can do as I am struggling to speak to a human being at S

[GD1 · Accepted solution]

@NickCave  You will need to call as advised, we are customers so can't tell you whats going on other than what you've already posted we can't give any further details, only Sky can.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.