Dear Sky Internet Company,
I hope this message finds you well. I am writing to express my concerns regarding the ongoing issues I have been experiencing with my internet service. Despite being a loyal customer, the quality of service I have received lately has been far from satisfactory, prompting me to bring these issues to your immediate attention.
Firstly, the internet speed I am currently getting is significantly lower than what was promised at the time of subscription. This has not only hampered my daily operations but has also led to numerous inconveniences, affecting both my work and personal life. Continuous buffering, slow download speeds, and frequent disconnections are just a few of the persistent problems I face on a daily basis.
Secondly, when I compare the price I am paying for this service to the actual quality and speed of the internet I receive, it is disheartening. It feels unjust to be charged a premium for a service that fails to meet the basic standards of reliability and speed. The disparity between the cost and the quality of service is stark, and it compels me to question the value I am getting for my money.
Given these circumstances, I kindly request an immediate review of my current plan and pricing. It is imperative that a solution be found to enhance the quality of my internet service to reflect the price I am paying. I am open to discussing alternative plans or adjustments that could be made to my current package to ensure I am receiving a fair service for the price.
Furthermore, I would appreciate a thorough investigation into the reasons behind the slow internet speeds and any potential infrastructure or technical issues that might be contributing to this problem. Assurance of rectifying these issues at the earliest would not only restore my faith in your services but also justify my decision to continue as a Sky Internet customer.
I trust that Sky Internet values its customers and their satisfaction. Therefore, I am hopeful for a prompt response to my concerns, leading to a swift resolution. Please feel free to contact me at to discuss this matter further or to arrange a convenient time for a service review.
Thank you for your attention to this matter. I look forward to your prompt and positive response.
Sincerely,
