29 Apr 2022 06:05 PM
Internet connection been dropping for months and still can't get through to anyone for help.
quick enough to put bill in tho
29 Apr 2022 06:07 PM
Posted by a Superuser, not a Sky employee. Find out more@Internet+drops Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
29 Apr 2022 06:08 PM
Posted by a Superuser, not a Sky employee. Find out morePost your router stats on here and someone should be able to assist you. Regarding contacting Sky, if you already have a Sky Talk landline or a Sky Mobile call them for free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t allow us to type the digits in full).
Stay on the line and don’t hang up if you’re prompted to.
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