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Discussion topic: its easier to win the lottery than to get through to sky with a internet problem

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This message was authored by Internet+drops This message was authored by: Internet+drops

its easier to win the lottery than to get through to sky with a internet problem

Internet connection been dropping for months and still can't get through to anyone for help.

quick enough to put bill in tho

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This message was authored by Highlinder This message was authored by: Highlinder

Re: its easier to win the lottery than to get through to sky with a internet problem

Posted by a Superuser, not a Sky employee. Find out more

@Internet+drops Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: its easier to win the lottery than to get through to sky with a internet problem

Posted by a Superuser, not a Sky employee. Find out more

@Internet+drops 

Post your router stats on here and someone should be able to assist you. Regarding contacting Sky, if you already have a Sky Talk landline or a Sky Mobile call them for free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t allow us to type the digits in full).

Stay on the line and don’t hang up if you’re prompted to.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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