@Maureen28 wrote:
broadband ( internet is not working ) at all
@Maureen28
To begin with try checking if there are any outages in your area using following link.
https://www.sky.com/servicechecker
If this shows no issues you could try running the line test at the following link.
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
