internet issues

[andromeda81]

I’m having problems with the internet. It’s impossible to watch anything on streaming apps on my TV or use my phone. The connection keeps dropping and everything is constantly loading.”

[caesarome]

@andromeda81 

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.