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Discussion topic: Internet connection
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This message was authored by: Ryan19921
Message posted on 11 Apr 2026 07:07 PM
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Internet connection
My television has just stopped streaming, and phones WiFi connection to the WiFi has no internet, the WiFi box has a white light on it and I have tried restarting all devices
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 11 Apr 2026 07:34 PM
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Re: Internet connection
Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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