Broadband
8

Discussion topic: internet connection dropping out

Reply
Banfield
What's this?
This message was authored by Banfield This message was authored by: Banfield

internet connection dropping out

‎21 Sep 2024 01:45 PM

having trouble with internet connection during the hours  0100 to 0600 each day

Report post
Post 1 of 9
566 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: internet connection dropping out

‎21 Sep 2024 01:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Do you have sky q?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up

View this Answer within the discussion

Report post
Post 2 of 9
564 Views
Reply
0 Likes

Did this answer not help you?

Reply

All Replies

cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: internet connection dropping out

‎21 Sep 2024 01:48 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Do you have sky q?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 2 of 9
565 Views
Reply
0 Likes

Did this answer not help you?

cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: internet connection dropping out

‎21 Sep 2024 02:00 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Change eco mode to none as shown below

 

https://www.sky.com/help/articles/using-the-standby-settings#:~:text=Eco%20or%20Active.-,Eco,any%20s....

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 3 of 9
544 Views
Reply
0 Likes
Banfield
What's this?
Topic Author
This message was authored by Banfield This message was authored by: Banfield

Re: internet connection dropping out

‎21 Sep 2024 02:03 PM

The internet connection drops out between 2am and 6 am every night, but comes back on again. I am not technically minded.

Report post
Post 4 of 9
539 Views
Reply
0 Likes
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: internet connection dropping out

‎21 Sep 2024 02:10 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

  1. Press Home on your Sky Q remote and select Settings, then Setup.
  2. Select Preferences, followed by Standby mode and select the setting 

And change eco mode to none

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 5 of 9
526 Views
Reply
Banfield
What's this?
Topic Author
This message was authored by Banfield This message was authored by: Banfield

Re: internet connection dropping out

‎21 Sep 2024 02:28 PM

Sorted! Thank you!

@cookiemonsteruk 

Report post
Post 6 of 9
508 Views
Reply
cookiemonsteruk
What's this?
Superuser
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: internet connection dropping out

‎21 Sep 2024 02:30 PM

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

If that hasn't worked by 05:45 tomorrow morning get back to us

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Report post
Post 7 of 9
501 Views
Reply
0 Likes
Banfield
What's this?
Topic Author
This message was authored by Banfield This message was authored by: Banfield

Re: internet connection dropping out

‎22 Sep 2024 12:53 PM

Hello again, I have put the settings on NONE and apparently it still went off at 2.30 last night. This is in my holiday cottage and they are connected to our internet for their supply. It is an american couple and they are up all night watching stuff.....

Report post
Post 8 of 9
428 Views
Reply
0 Likes
joan+p
What's this?
This message was authored by joan+p This message was authored by: joan+p

Re: internet connection dropping out all the time

‎25 Sep 2024 12:37 PM

we are having so much trouble with our internet all the time i even Upgraded and still no good

Report post
Post 9 of 9
368 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion