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Message posted on ‎21 Sep 2024 01:45 PM

internet connection dropping out

having trouble with internet connection during the hours  0100 to 0600 each day

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This message was authored by: cookiemonsteruk Answer

Message posted on ‎21 Sep 2024 01:48 PM

Re: internet connection dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Do you have sky q?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Avatar for cookiemonsteruk
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Superuser
This message was authored by: cookiemonsteruk Answer

Message posted on ‎21 Sep 2024 01:48 PM

Re: internet connection dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Do you have sky q?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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This message was authored by: cookiemonsteruk

Message posted on ‎21 Sep 2024 02:00 PM

Re: internet connection dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

Change eco mode to none as shown below

 

https://www.sky.com/help/articles/using-the-standby-settings#:~:text=Eco%20or%20Active.-,Eco,any%20s....

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by: Banfield

Message posted on ‎21 Sep 2024 02:03 PM

Re: internet connection dropping out

The internet connection drops out between 2am and 6 am every night, but comes back on again. I am not technically minded.

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This message was authored by: cookiemonsteruk

Message posted on ‎21 Sep 2024 02:10 PM

Re: internet connection dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

  1. Press Home on your Sky Q remote and select Settings, then Setup.
  2. Select Preferences, followed by Standby mode and select the setting 

And change eco mode to none

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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Message posted on ‎21 Sep 2024 02:28 PM

Re: internet connection dropping out

Sorted! Thank you!

@cookiemonsteruk 

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This message was authored by: cookiemonsteruk

Message posted on ‎21 Sep 2024 02:30 PM

Re: internet connection dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Banfield 

 

If that hasn't worked by 05:45 tomorrow morning get back to us

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
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Message posted on ‎22 Sep 2024 12:53 PM

Re: internet connection dropping out

Hello again, I have put the settings on NONE and apparently it still went off at 2.30 last night. This is in my holiday cottage and they are connected to our internet for their supply. It is an american couple and they are up all night watching stuff.....

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Message posted on ‎25 Sep 2024 12:37 PM

Re: internet connection dropping out all the time

we are having so much trouble with our internet all the time i even Upgraded and still no good

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