@Nimzie Have you reported the outage to Sky? If so when?
You also nee dto be aware broadband faults have a fix SLA of 2 working days from being reported, this does not include weekeands or bank holdays.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
