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Discussion topic: intermitant connection in Teams calls

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This message was authored by DarrenMUK This message was authored by: DarrenMUK

intermitant connection in Teams calls

My Fibre connection has been great until this week when the connection regularly slows and i am disconnected from teams calls.  Other applications are also regularly disrupted.  The conenction on the router box says that everything is fine.  Even when the PC is next to the Wifi router it still does it, so it is not related to the signal travelling through walls, etc.

 

Maybe the router is on the blink?  It is several years old.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: intermitant connection in Teams calls

Posted by a Superuser, not a Sky employee. Find out more

@DarrenMUK  Which router do you have from Sky from the link below

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

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DarrenMUK
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This message was authored by DarrenMUK This message was authored by: DarrenMUK

Re: intermitant connection in Teams calls

I have the black "Sky Broadband Hub". Devices connected to it are regularly losing internet connection  

This message was authored by Highlinder This message was authored by: Highlinder

Re: intermitant connection in Teams calls

Posted by a Superuser, not a Sky employee. Find out more

@DarrenMUK Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

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