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Discussion topic: initial Internet setup

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This message was authored by: AJC68

Message posted on ‎20 Jan 2024 10:07 AM

initial Internet setup

I have recently joined Sky. I have had a couple of phone calls from someone saying they are from Sky and they are trying to improve my internet. They are asking my to download an app while on the phone with them to do this. How do I know if they are genuine? 

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎20 Jan 2024 10:14 AM

Re: initial Internet setup

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@AJC68 

 

Definitely a scam. Sky doesn't need the customer to download apps

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This message was authored by: TimmyBGood

Message posted on ‎20 Jan 2024 10:15 AM

Re: initial Internet setup

Posted by a Superuser, not a Sky employee. Find out more

@AJC68 

 

No, that's a scam.  Almost all such unsolicited calls are dubious, and anything involving remote access software absolutely is the start of an attempt to obtain online banking details 

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