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Discussion topic: engineer booking - is it free?

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geradra
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engineer booking - is it free?

‎16 Dec 2024 08:51 PM

After using the sky`s internet 'Service Checker' tool to see if my internet speed is correct (the check took around 2 minutes), it informed me that I require an engineer booking - is the engineer visit free of charge (I would expect it to be, because any internet slowness is Sky`s fault, not mine)?

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TimmyBGood
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Re: engineer booking - is it free?

‎16 Dec 2024 08:59 PM

Posted by a Superuser, not a Sky employee. Find out more
@geradra wrote:

 - is the engineer visit free of charge 

For standard Monday to Friday visits, yes.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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geradra
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Re: engineer booking - is it free?

‎16 Dec 2024 10:56 PM

Thanks TBG!

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