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Discussion topic: delayed internet activation

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This message was authored by: Artur-2

Message posted on ‎29 Jul 2025 09:02 AM

delayed internet activation

Sky was 40 days late from the date the internet was supposed to be activated, am I entitled to compensation, where and how does it work?

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This message was authored by: Daniel0210

Message posted on ‎29 Jul 2025 09:09 AM

Re: delayed internet activation

Posted by a Superuser, not a Sky employee. Find out more

@Artur-2 

Take a look at this link

https://www.sky.com/help/articles/auto-compensation 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Artur-2

Message posted on ‎29 Jul 2025 09:18 AM

Re: delayed internet activation

I haven't received any compensation and it's been 1.5 months, no response from them, even when it was supposed to be activated for the first time, the engineer didn't come, I wasn't notified and I took leave for that day.

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This message was authored by: jamesn123

Message posted on ‎29 Jul 2025 10:02 AM

Re: delayed internet activation

Posted by a Superuser, not a Sky employee. Find out more

Hi @Artur-2

You would need to call Sky then and speak to the billing department. 

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Myself & Others offer our time to help others, please be respectful.
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